Shipping Policy

Thank you for shopping at Auvéra Essentials. Below you'll find everything you need to know about how your order is processed, shipped, and tracked.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

If we are experiencing a high volume of orders, processing may be delayed by a few days. If there will be a significant delay to your order, we will contact you via email.

2. Shipping Time

Once your order has been processed and shipped, delivery typically takes an additional 5–10 business days, depending on your location and the specific product ordered.

Total estimated time from order to delivery is generally 5-10 business days. Because our product range is sourced through a network of fulfillment and logistics partners to keep pricing low and shipping free, delivery windows can occasionally vary from these estimates, particularly during high-demand periods (e.g. holidays) or for select products. We appreciate your patience, and you will be able to track your order's progress at any time using your tracking number (see Section 4).

3. Shipping Cost

We're happy to offer free standard shipping on every order, no minimum spend required.

Insured Shipping (Optional) - $4.99

At checkout, you can choose to add Insured Shipping for $4.99. This covers your order in the event that it is lost or damaged in transit. If this happens to an insured order, we will send you a free replacement or issue a full refund, no questions asked. Orders without insured shipping selected will be handled on a case-by-case basis in the event of loss or damage, and a resolution is not guaranteed.

4. Order Tracking

Once your order ships, you will receive a shipping confirmation email containing your tracking number. You can track the status of your order at any time by visiting: [TRACKING PAGE LINK]

Please allow 24–48 hours after receiving your tracking number for tracking information to update, as carriers may take some time to scan the package into their system.

5. Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice an error immediately after placing your order, contact us at support@auveraessentials.com as soon as possible. We cannot guarantee a correction once an order has entered processing.

6. Customs, Duties & Taxes

Depending on your destination country, your order may be subject to import duties, taxes, or customs fees charged once the package reaches your country. These charges, if any, are the responsibility of the customer and are not included in the item price or shipping cost. We are not able to predict what these charges may be, as customs policies vary widely.

7. Lost or Delayed Packages

If your tracking shows no movement for an extended period, or your order has not arrived within the estimated delivery window, please contact us at support@auveraessentials.com with your order number so we can look into it with the carrier on your behalf.

8. Questions

If you have any questions about your shipment, reach out to us anytime at support@auveraessentials.com.